For Community Social Services
Emotional intelligence is the ability to recognize, understand, and manage our own emotions, while also being attuned to the emotions of others. In high-stress environments, developing this skill can improve communication, strengthen relationships, and foster healthier workplaces. This interactive webinar offers practical tools and insights to help participants explore their emotional triggers, better understand the role of emotions in behaviour, and respond thoughtfully to emotional cues in others.
By the end of this session, participants will be able to:
- Identify own emotional triggers and understand how this influence behaviour.
- Describe the key functions of emotions and their role in decision-making and communication.
- Reflect on how behaviours may signal underlying emotional experiences.
- Apply strategies to respond more effectively to the emotions of others in the workplace.
